Recruiting & Retaining Quality Callers

Recorded On: 07/25/2017

OVERVIEW

Phonathon programs are increasingly focused on quality over quantity when it comes to their student callers. Turnover is expensive, so it's important to hire students who will not only be effective on the phones, but who will stick around and grow with the program each year that they are in school. While every institution's structure, needs, and culture are unique, an exceptional calling staff is the best way to keep your call center full, motivated, and productive.

This recording is eligible for 1.25 points of CFRE credit.

WHAT YOU'LL DISCOVER

Guidelines for developing and advertising job descriptions that attract the best students
Methods for identifying talent and ensuring that the interview and screening process is efficient and thorough
Tactics for boosting morale, measuring turnover, and increasing retention
Examples from other institutions
And more!

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Kellie Sullivan

With more than a decade of experience in annual giving and educational fundraising, Kellie has led programs at The University of Texas, The University of South Carolina, and Wayne State University. She holds a B.S. in Engineering Science from New Jersey Institute of Technology.