Recruiting & Retaining Quality Callers
Recorded On: 07/25/2017
Phonathon programs are increasingly focused on quality over quantity when it comes to their student callers. Turnover is expensive, so it's important to hire students who will not only be effective on the phones, but who will stick around and grow with the program each year that they are in school. While every institution's structure, needs, and culture are unique, an exceptional calling staff is the best way to keep your call center full, motivated, and productive.
Register now for your entire team to learn how to recruit and retain high quality callers for your student phonathon program.
This recording is eligible for 1.25 points of CFRE credit.
WHAT YOU'LL DISCOVER
- Guidelines for developing and advertising job descriptions that attract the best students
- Methods for identifying talent and ensuring that the interview and screening process is efficient and thorough
- Tactics for boosting morale, measuring turnover, and increasing retention
- Examples from other institutions
- And more!
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Phone Program and Crowdfunding Manager, The University of Texas at Austin
Kellie Sullivan is the Phone Program and Crowdfunding Manager at The University of Texas at Austin, where she oversees student calling and crowdfunding efforts across the university. Her experience managing call centers and student programs also includes work at The University of South Carolina, Wayne State University and Ruffalo Noel Levitz. She holds a BS in Engineering Science from New Jersey Institute of Technology.